How Do I Order a Ticket Package?

How Do I Order a Ticket Package?

1. In Person: Visit the Ottawa Senators head office at Scotiabank Place, Gate 2, Lower Level, Monday to Friday between 9 a.m. and 5 p.m. An Ottawa Senators account manager will meet with you, discuss your options, and show you your seats in the building. In addition, you may purchase at any Ottawa Senators home game. Visit our Kiosk located on the Concourse Level behind Section 201
2. By Phone: Call (613) 599-0200 or Toll Free at 1-800-444-SENS (7367). Our account managers are standing by between the hours of 9 a.m. to 5 p.m. Monday to Friday.
3. By Email: Order your package by emailing ticket-info@ottawasenators.com.

What Are My Payment Options:

3–PAYMENT PLAN
20% deposit due on signing.
Two equal payments due on June 1, 2012
and January 2, 2013.

12–EQUAL PAYMENT PLAN
First payment due on signing and monthly on the first business day of each month beginning April 2, 2012 with the final payment due on February 4, 2013 (a 3% administration fee will be charged).

PLAYOFFS – PAY AS WE PLAY
You will only be charged for the first and second home games of each round as we qualify. After that you will only be charged for home games as they are confirmed.

How Do I Order Group Tickets:

1. Call (613) 599-0210 or Toll Free at 1-800-444-SENS (7367).

How Do I Order Individual Game Tickets:

1. Call Capital Tickets at (613) 599-FANS or Toll Free at 1-877-788-3267
2. Log on to Capital Tickets at www.capitaltickets.ca
3. Visit the Scotiabank Place Box Office (Gate 1)

What if I cannot make a game included in my package?
We have introduced a new guarantee. You will get 100% use of your season seats. Can't make a game? You can exchange tickets to any game for tickets to an equivalent game. Just contact your account manager.

StubHub
Buy or Sell Ottawa Senators Tickets on StubHub, Official Fan to Fan Ticket Marketplace of the Ottawa Senators.

Ticket Trade Program - The Ottawa Senators are offering season-seat owners an Unlimited Ticket Trade Program, which recognizes the need for ticket package flexibility. Tickets to be traded must be returned a minimum of one business day in advance of the game to be played. Unused tickets for games already played will not be eligible for exchange. Click here for the online Ticket Trade Program.

Ticket Donation Program (Cheer for Charity): Don't let your tickets go to waste - donate them to the Sens Foundation.  We will then send your tickets to the United Way for distribution to a local charity. A charitable income tax receipt will be issued to you for the value paid for the tickets, prior to taxes.

What if I lose my tickets?
All tickets that are lost, destroyed or inaccessible are subject to a $10 per ticket replacement charge. In the event this occurs, a replacement ticket will be provided that overrides any other ticket for that seat(s). To have a replacement ticket issued, please call our customer service department at (613)-599-0300 (toll-free 1 800-444-7367).

What if my tickets get stolen?
In case of stolen tickets, a police report must be filed with your local police department. This report must be presented to the ticket office. There is no service charge or replacement fee for stolen tickets.

Who owns my season seats?
The owner of the season seats is the name or the company that appears on the first line of the account.


Once I have ordered season seats, is it possible to cancel?
Season-seat payments are non-refundable for games that have been or will be played.