Customer Service
Thank you for your continued support of the Ottawa Senators Hockey Club.
Just like you, your Client Service Team is passionate about, and committed to Ottawa Senators hockey!
Whether you are on the phone, at Scotiabank Place, or surfing the web, we are here to help. We strive for 100% fan satisfaction so if you have any questions or concerns regarding your season seat or flex package account, please call your personal Client Service Account Manager or the Client Service Team at (613) 599-0300, toll free 1-800-444-7367 during regular business hours (9:00 a.m. to 5:00 p.m., Monday through Friday).
For all single-game ticket inquiries please contact Capital Tickets at 613-599-FANS (toll free 1-877-788-FANS).
You may also visit a customer service representative on game days, (from the time doors open through to the second period) behind section 201, across from Guest Services or at the box office located at Gate 1.
Click here to send an e-mail and a representative will answer your inquiry as soon as possible.
Click here to request more info
Box Office Hours
Summer Hours
May 1 – Labour Day
Monday 10 AM to 4 PM
Tuesday 10 AM to 4 PM
Wednesday 10 AM to 4 PM
Thursday 10 AM to 4 PM
Friday 10 AM to 4 PM
Saturday CLOSED
Sunday CLOSED
Winter Hours
Labour Day – April 30
Monday 9 AM to 5 PM
Tuesday 9 AM to 5 PM
Wednesday 9 AM to 5 PM
Thursday 9 AM to 5 PM
Friday 9 AM to 5 PM
Saturday 10:00 AM to 4 PM
Sunday CLOSED
