FAQ's Regarding The NHL Work Stoppage

As you know, the National Hockey League and the National Hockey League Players’ Association were unable to complete the negotiation of a new Collective Bargaining Agreement (CBA) prior to the conclusion of the previous CBA which expired on September 15, 2012. Despite this reality, we continue to value your ongoing support of the Senators. Below are some frequently asked questions from fans and season-seat owners.

I purchased tickets to a pre-season game OR I purchased tickets to opening night. What happens if that game is cancelled by the National Hockey League?

Please CLICK HERE to read our policy regarding individual game ticket purchases.

I purchased a game pack this season. What happens if one of the games in my pack is cancelled by the National Hockey League?

Please CLICK HERE to read our policy regarding game pack purchases.

I purchased a ticket package for the upcoming season. What happens if games are cancelled by the National Hockey League this season?

We recognize that you are making a substantial financial commitment to the Ottawa Senators and our goal is to provide you with the best possible service during this time. Please CLICK HERE to read our Work Stoppage Payment Policy for our full and half season-seat owners.

I am a suite owner. What happens to payments I have made in the event games are officially cancelled?

Your Premium Seating representative will contact you directly with specific details on our Work Stoppage Payment Policy for our premium seating customers.

I purchased a ticket package for the upcoming season. Should I still expect to receive my full season ticket booklet in the mail?

As you know, we only provided you with tickets for the first 10 games of the season (five games for half-season seat owners) at this time. If there are no changes to the full NHL schedule, the remainder of your 2012-13 season tickets will be sent to you in the regular booklet form a few weeks after a new CBA is in place. If there are changes to the schedule, we will communicate with you at that time about what you can expect to receive in the mail.

I am on a monthly payment plan to pay for my season ticket package. Why do I have to continue to make my monthly payments during the work stoppage?

Actually, all season seat payment plans will be suspended until such time as a new CBA is reached and an announcement has been made to start the 2012-13 season.

What is the best way for season-seat owners to stay informed?

We are committed to keeping our most loyal fans informed and will be sure to provide you with updates as soon as they are available via email and also through the LinkedIn Season-seat owner private group. Click here to join if you have done so already. Your Senators account manager is here to answer questions at anytime as well: 613-599-0300 or email