Policy for single game ticket purchases

SINGLE GAME PURCHASES
In the event that the Ottawa Senators game you have purchased is postponed or cancelled, we will automatically refund you the full amount of the ticket on the credit card that was used to make the purchase. Your refund will be completed and a confirmation sent to you within seven (7) business days of the date of announcement of any postponement or cancellation of the game in question.

GAME PACKS
In the event that an Ottawa Senators game you have purchased as part of your game pack is postponed or cancelled, we will automatically refund you the full amount of the ticket on the credit card that was used to make the purchase. We will also email you a breakdown of the dollar value of each game in your game pack by class (gold, silver or bronze) allowing you to see the applicable refund by game. Your refund will be completed and a confirmation sent to you within seven (7) business days of the date of announcement of any postponement or cancellation of the game in question.

In the meantime, we remain hopeful a new agreement can be reached as soon as possible and we can get back to watching the world’s greatest game with the world’s greatest fans.

If you have any questions or concerns regarding your refund, contact CapitalTickets.ca at 613-599-FANS (3267), 877-788-3267 or by email at customerservice@capitaltickets.ca